Refund policy
Return & Satisfaction Guarantee Policy
At Distinguished Beard Co., we stand by our products. If you are not satisfied with an eligible purchase, we will make it right or give you your money back under the policy below.
30-Day Satisfaction Guarantee
You have 30 days from receiving your item(s) to request a refund. Our satisfaction guarantee covers beard care products you have opened or tried, subject to the exclusions below. You do not need to return an opened or used personal care product to request a refund under this guarantee.
To Request a Refund or Return
Email info@distinguishedbeard.com with your order number within 30 days of delivery. You are welcome to tell us what did not work for you, but an explanation is not required for a satisfaction-guarantee request.
Return Guidelines
- Contact us before sending anything back. In most cases, we do not require a physical return.
- For hygiene reasons, please do not return opened or used personal care products. This restriction concerns physical returns; it does not exclude those products from our 30-day satisfaction guarantee.
- If a physical return of an eligible item is necessary, we will provide a prepaid return shipping label and instructions.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us and we will replace it or refund you. The final-sale and custom-product exclusions below do not prevent us from resolving a damaged, defective, or incorrect item.
Exclusions
Gift cards, custom or personalized products, and items marked clearance or final sale are excluded from change-of-mind returns and the 30-day satisfaction guarantee. Please reach out if you have questions about an item before purchasing.
Exchanges
Want to try something different? Contact us. The quickest route is to request a refund for an eligible purchase and place a new order, but we will work with you to make it easy.
Refunds
Once your return or refund is approved, we will issue a full refund to your original payment method within 10 business days. If it has not been posted after 15 business days, contact info@distinguishedbeard.com.
Return Address
Use this address only after contacting us and receiving return instructions:
PO Box 6513
Lee's Summit, MO 64064
United States
Contact Us
Questions? Email info@distinguishedbeard.com. We are here to help.